Testimonials


We are extremely proud of our reputation as one of the best independent tile and bathroom retailers in the area. Below are testimonials from our many happy customers, sourced from our Derbyshire Trusted Trader profile, Facebook or email. If you would like to provide your own testimonial, please use the form below, or contact us directly via our details that can be found on our Contact Us page or at the bottom of the page.

This is a top class business that delivers a top class service at really competitive prices. Great choice of products and very knowledgeable staff who go out of their way to help you. They also recommended a great fitter who delivered the installation to the same standard. Delighted with the finished job and would highly recommend Alternative Tiles - local business like this should alwas be supported. Clive

Excellent communication throughout. The service and advice we have received from Tim and his team has been second to none, we would recommend them highly as a supplier. Stuart Roberts

Phil the tiler has laid the new Minton in our hallway and I just wanted to say thank you so much! It looks amazing and we couldn't be happier with it. Helen

We were extremely impressed by the courteous, professional and reliable service offered by everyone at Alternative Tiles and would recommend them 100%. Anonymous

We would recommend Alternative Tiles 100%. We would not not fault their professional service and extremely helpful advice. We've got a magnificent bathroom now! Anonymous

The service we were given was very efficient and well organised. We were given thoughtful advice about our purchase and throughout-including after sales. The service was excellent. Anonymous

Tim and the team at Alternative Tiles could not have been more helpful. Their expert advice and positive support gave me the confidence to take on what was a very challenging project for a D.I.Y tiler. I cannot recommend them highly enough. Anonymous

1. Welcoming attitude 2. Ensured all tiles, adhesive and extras included 3. Loaned tile cutter 4. Helpful, always there on telephone 5. Will defo go back. Mr M.

So pleased we found Alternative Tiles! We had our kitchen extended which resulted in an extended hallway, we had Minton tiles on our existing hallway and needed to match old to new. After considerable time on the internet and considering going to reclamation yards we came across Alternative Tiles. I emailed Tim our dimensions and he came back to me immediately with ideas and measurements, we live in Coventry and decided to travel the M1 to Derby to meet with Tim and his team and see the tiles in store, we are so glad we did as this made our decision, helpfully we were given samples to take away to match to our existing tiles and I was able to order over the telephone on Monday morning. The delivery had arrived in good time by Wednesday and we collected at the weekend. We are so pleased with the design and the tiles and the service I would recommend this company to anyone. Natalie, Coventry

Over a period of two months the advice given by Tim proved invaluable, my e-mails were answered the same day and I felt he had a genuine interest in what I was trying to achieve. With only a small area to tile and not the biggest of budgets I believe I received the same attention as someone spending 10 times as much as myself. I would not hesitate to recommend this company especially since this was a 'distance' purchase and I had to rely solely on Tim and their website. Perfection personified. MB, Middlesex

What a find. A genuine traditional company that really cares about the customer. I am in West Sussex and was finding it hard to find a supplier of Victorian Floor tiles. After trawling the internet I came across Alternative Tiles. I emailed the rough sizes of the area to tile and pattern idea and was emailed back straight away by Tim with queries on my measuring! After a very detailed chat, he called me directly which made life easier. I said I would remeasure and get back to him, which I did and again he promtly came back with ideas and a drawing of what I might like. Perfect. After a little more back and forth on the phone we finally came up with the amount, the design and the cost, including VAT and delivery-a rarity these days! I placed my order on the Tuesday, I then received detailed emails with more of the design, receipts, instructions for laying and a shopping list of products for laying down t he tiles. What service. Thursday, here I am with my tiles all delivered, can't wait to see them down. I cannot praise this company and their personal service enough and it didn't matter that I am at the other end of the country to them. Distance really wasn't a problem! I will be back for more tiles when I find somewhere else to tile! Marianne Richardson

Thank you for you and Tracy looking after us and being patient over our many choices, Andy Gough fitted the tiles and they look absolutely great. Chris Brown

As a developer of high specification homes,we are always looking for the best quality products at a reasonable price. We also need suppliers who are willing to go the extra mile in the service they offer to our clients. Over the years Alternative Tiles have consistently provided a personal service that offers individual solutions to our clients; backed by expert knowledge on an excellent product range. I have no hesitation in recommending Tim and his team; you will not be dissapointed. Mandy Heathcote

A great company offering honest, professional, no obligation advice and with products that really work and give the best end result. For great value for money and service go past the local DIY shop and stop here. Thanks for all your help Tim. Jeremy Gamble, Belper

It's 18 months since we moved to our new property and the tiling provided by Tim & his team at Alternative Tiles are just looking as good as ever! We spent many weekends looking at tiles elsewhere but on a trip to Derby we came across Alternative Tiles. We took our architects drawings, drew up a chair and had a lovely cup of tea whilst Tim advised us on every aspect of the tiles appropriate for our needs, offering design ideas, quality assurance and wear and tear. Tim made it so easy to buy over 200 sq.mtrs of tiles and associated products. We used Tim's experitise to provide ideas for borders and splashbacks to enhance the bathroom & kitchen and now we recommend anyone to Alternative Tiles who is thinking about tiling. PS We have left it till now to highlight the quality of the tiles as we wanted to see how they stood up to everyday wear and tear which is a testimony to the advice we were given - we have not been dissappointed. Thank you Tim, Tracy and the team. Mr and Mrs Allerton, Chesterfield

Bought another lot of tiles from Alternative Tiles and yet again top marks for patience and good advice, tiles are brilliant - Thank You. Steve White

Thanks to you Tim & your team for the great service we received from you when dealing with our new bathroom. You had just the tiles I wanted to our Edwardian style bathroom & the price was good too! I have recommended you to several friends as your selection is both different sometimes dramatic service is first rate, thanks again for all your help. Pete Harrison

Great Experience - Thanks Alternative Tiles. I was struggling to find some unique tiles that weren't the normal boring old B&Q specials when I came across Alternative Tiles. The staff were amazingly helpful and the total cost for a great looking bathroom was comparable to the superstores. Stuart

The plumber has just finished tiling our bathroom with a really creative design from alternative tiles, they suggested using metal and glass as a vertical stripe and it looks fab! came in under budget too! James, Ilkeston

Thank you, it's been good to do business with you and the next time we take our house apart you will be our first port of call. Mr Spencer

I have been using Alternative Tiles for 4 years and bought many different styles of tiles and quantities for both my resedential and commercial portfolio. They have a breadth of experience and knowledge that you won't find in the multiple retailers. Their assistance in helping customers choose is invaluable, especially when you don't know what you want and there are so many fabulous tiles! They listen carefully to you and have an innate sense of what goes with what. Their range is extensive with new ranges coming in all the time. I sometimes have to waiver my choice as the next tiles come in and they are even better. Price wise they are comparable with other retailers and in some instances they are better, the price you see is what you pay - there is no annoying small print. Go and see Tim and Tracy, you will not be dissappointed. Sue Cliff

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